60 Day Returns..... Period

  • Returns are accepted within 60 days of delivery. Authorization from Obsessed JDM is required prior to sending an item back to us.
  • Except in cases of product defect, or an error by Two Step Performance, please note that:
    • The buyer will be responsible for the shipping cost of returning an item. Obsessed JDM may offer a discounted prepaid return shipping label and deduct the cost of the label from your refund.
    • If a refund is issued to the original payment method, a 3% payment processing fee will apply. This can be avoided by exchanging the product or receiving the refund via store credit. (See Cancellations section below for more details on this fee.)

Policy Exceptions

  • Returned items that are no longer in new / re-sellable condition, either due to product use or defaced/damaged packaging, may be subject to a restocking fee. This fee typically varies from 5-20% and is assessed at the discretion of Obsessed JDM. We reserve the right to deny the return of any item that we deem to not be re-sellable. 


Refused / Undeliverable Orders

  • Any refused or undeliverable orders that are returned to Two Step Performance are processed as standard returns and are subject to the policies as stated above.
  • If you wish to return an order, please do not simply "refuse the package". Instead, please use our standard returns process to avoid delays in processing your return.

Cancellations

  • A 3% fee is applied to all refunds associated with an order cancellation to cover a portion of the expense that Obsessed JDM incurred for our payment processor to handle your funds.
    • This fee can be avoided if you elect to instead receive store credit to apply towards a future order. 
    • To elaborate, Obsessed JDM incurs an expense of 3-7% of the total paid each time an order is placed. This fee is not refundable by the payment processor, regardless of whether the order is fulfilled or not. The 3% fee referenced above is not a "profit source" for Obsessed JDM, it is in place to offset a portion of this expense that results of an action by the customer that is outside of Obsessed JDM’s control. 

Refunds

  • Once your return or exchange is received at our location, we will process your return. Please allow 1-2 business days for returns processing. 
  • Any funds that are refunded are typically reflected on your bank statement within 1-2 business days, depending on your bank.
  • For orders shipped outside of the United States, Obsessed JDM is not in control of or able to refund any customs or duty charges.


Warranties

  • All items produced or manufactured by Obsessed JDM are covered by a limited lifetime guarantee for the original purchaser.
  • Items manufactured by our other vendors are covered by their individual warranty policies. Obsessed JDM will always assist when at all possible but in some cases it may be required to contact the manufacturer directly for product support.